The team can provide alternative formats such a large print, Braille or audio versions. Please check before boarding.Īll out documentation confirms to the Welsh language standards/Welsh language Act and are available Bilingually.Īlternative formats of all our documents are free of charge, from the Customer Relations team. Most trains in our fleet provide on-board audio and visual information. They can assist in planning your journey and can suggest alternative services for you. If you would like further assistance to determine which services are operated by these trains, please contact the Assisted Travel team. For further information please visit the Class 158 page within this document.
Class 158 has a smaller universal accessible toilet and limited room to manoeuvre a wheelchair. Please note that these dimensions may differ from fleet to fleet. Please see the specific class of train within this document for further details. Units that have a universal toilet on board for passengers with reduced mobility have a door width of 800mm, unless otherwise stated. Please check with railway staff or door signs to ensure you access the right part of the train. We can accommodate wheelchairs and powered mobility scooters with dimensions of up to 700mm x 1200mm (including footplates), with a turning radius of 900mm, and a maximum combined weight (wheelchair and passenger) of 300kg. Please check the dimensions of your wheelchair and powered mobility scooter before travel to avoid disappointment if they cannot be carried on the train.Īll our fleet have Universal accessible toilets as well as baby changing facilities. Wheelchairs and powered mobility scooters on trains Details of which stations have staff and the times they are available to assist can be found in our booklet ‘ Making Rail Accessible - helping older and disabled passengers.’
Should you require assistance with boarding and alighting the train, this will be provided by the conductor on the train or by station staff where staff are present. We’ll provide assistance to get you to your destination. You can also simply “turn up and go” without booking assistance in advance. To make a booking or for more information about Passenger Assist call our Assisted Travel team: 03330 050 501 RelayUK: 18001 033 300 50 501 or visit tfw.wales/accessible-travel. Our Assisted Travel Team can provide advice, book assistance and arrange tickets for your journey, regardless of train operator.
Making Rail Accessible: A guide to our fleet of trains | Open as PDFĪlternatively, you can access the info below Details will be included within this webpage as and when each type of train is refurbished or withdrawn and replaced. A new fleet of trains will gradually be introduced between now and 2023.
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